Terms and Conditions

Terms and Conditions

1. Placing your Order
2. Shipping Policy
3. Returns Policy
4. Returns of Faulty Goods under Warranty
5. Exchanges
6. Guarantee
7. Disclaimer

1. Formation of Contract
2. Specification
3. Acceptance
4. Delivery & Risk
5. Title & Payment
6. Storage
7. Damage in Transit
8. Force Majeure
9. Guarantee
10. Intellectual Property Rights
11. Confidentiality
12. Economic Loss
13. Limitation of Liability
14. Statuatory Provisions
15. Applicable Law
16. WEEE

1. Placing your Order

1. All our orders are subject to a strict fraud screening and any fraudulent orders are reported and fully chased up.
2. Please ensure you leave a telephone contact number for us to get back to you on so that we can contact you in case we need to verify payment details.
3. Some equipment may be subject to additional Special Terms. Please ensure you read these terms and conditions carefully prior placing your order.
4. We reserve the right to reject your order.

2. Shipping Policy

1. Delivery lead times are currently between Monday and Thursday, between 9.00am and 2.30pm (1pm for Ireland and Europe).
2. For purchases and payments made out of these hours, the order will be dispatched on the following business day between the above dispatch hours. Typically orders placed on a Thursday (after 2.30pm), Friday and weekends will be processed for dispatch on the following Monday. Orders placed over the bank holiday weekend, will be processed for dispatch on the next working day.
3. Saturday shipments will cost an additional £15; contact our team with your order number if shipments require Saturday Delivery. You must let us know by 12pm on a Friday should you need a Saturday Delivery.
4. Orders are usually dispatched within 24-48 hours after an instant payment is received.  
5. Delivery dates for you based on the availability of your items.
6. Our courier partners are Royal Mail, Parcel Force and City Link. This is dependent upon products purchased.

5. Typically you should receive your parcel within 24 hours (UK based), however, occasionally this may be delayed and therefore, please allow up to 5 working days for delivery.
6. On the rare occasion a parcel is lost, we are unable to take action until the item has been declared lost by the courier company or the item has been returned to us.
7. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
8. We are able to dispatch to virtually any address in the world. Note, it is your responsibility to stay within the legal boundaries of your country as there may be certain restrictions on certain products. Please allow up to 28 days for international deliveries.
9. Please note that Skywonder is not responsible for missing, lost, stolen or damaged parcels after dispatch. If after a delivery attempt is made and the parcel(s) are returned to Skywonder you will be required to pay a re-delivery fee, this fee which will vary depending on the item(s) to be re-delivered.

1. If you need to return an item to Skywonder, please contact us within 24 hours of receiving the item(s).
2. We will offer exchanges or refunds (where appropriate) on items that are unused, unopened and all in their original packaging in perfect condition. Item(s) must be returned within 7 days of receipt.
3. Returned items MUST NOT have any pirated or illegal software or modifications. Skywonder condones the use of illegal software and this will invalidate your warranty.
4. For unwanted items a refund may be offered depending upon the condition of the item and including the packaging. The refund will exclude the original postage and packaging paid and include a 20% handling fee, i.e. example if you purchase a Cable box for £100, plus a postage and packaging of £10.00, the refund will be the cost of the item excluding 20% handling and postage and packaging, thus total refund £80.00 The refund will be returned by the original method of payment, i.e. PayPal or Credit Card.
5. You should expect to receive your refund within 30 day of returning your item. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
6. Skywonder is NOT responsible for loss, theft or damage to items that are being returned to us by sender. Please do not return a product prior to it being approved by Skywonder Returns Team, should you do this, your return will become invalid. When returning your item, please ensure you include a copy of the receipt and details of the failure.

1. The following are typical guidelines. Wherever possible we will respond to your individual circumstances.
2. If there is a fault or defect with your product within the warranty period, we will offer prompt repair or exchange. If the same product is no longer available, we will exchange it for a similar or better model.
3. Please note: Warranty status of individual products may vary. Please check any official documentation accompanied with the product. Some manufacturers may have reduced warranty periods.
4. On receipt of the goods, engineers will check and either repair your product or offer a replacement.
5. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Please check your insurance policies for relative cover.
6. When purchasing DVB Receivers, please remember, we have no control over channel broadcasters and subscription packages or rights to view certain channels. This must be taken up with your service provider.
7. Please DO NOT return your box to us with any pirated or illegal software, firmware or hardware modifications which allow you to receive pirated TV channels. Skywonder condones the use of illegal software or firmware and this will invalidate your warranty.
8. Skywonder. does not support or condone the use, sale or distribution of any software to obtain copyrighted property.

1. If you require an exchange for an item that has been delivered or dispatched please contact us within 7 days of receiving the item.
2.  The exchange process will require a re-delivery therefore you as the buyer will be required to pay a re-delivery fee, with which the amount will be indicated upon contact.
3. Exchanges will only be made within 7 days upon receipt of unwanted goods.

1. If you receive a faulty item please inform us within 24 hours of delivery.
2. If a return to sender is authorised by Skywonder then ensure your goods are returned to us by Recorded Delivery. We cannot be held liable for lost, stolen or damaged parcels.
3. We will honour a return postage cost of up to a maximum of £7.00 GBP depending on the items return cost, if your return is over this amount you are required to cover the difference.

1. Skywonder does not support or authorise the use of modifed software, firmware or hardware of any of our products. 
2. Skywonder does not support the unauthorised use of Pirate or illegal software, firmware or hardware to enable the viewing of Copyrighted Property.
3. All our cable and Satellite receivers come pre-loaded from the manufactures with the latest FTA (Free to Air) software. This allows you to only watch Copyright Free TV.

TERMS OF BUSINESS

In these Terms of Business, the 'Seller' means Skywonder of Unit E08, 189 Manchester Road, Oldham, OL8 3DF and the 'Purchaser' means you. 


1. Formation of contract

1. Any order sent to the Seller by the Purchaser shall be accepted entirely at the discretion of the Seller, and, if so accepted, will only be accepted upon these conditions (hereafter referred to as the 'Conditions') and by means of the Seller's standard website order acknowledgment form.
2. Each order which is so accepted shall constitute an individual legally binding contract between the Seller and the Purchaser and such contract is hereafter referred to in these Conditions as an 'Order'.
3. These Conditions shall override any contrary different or additional terms or conditions (if any) contained on or referred to in an order form or other documents or correspondence from the Purchaser, and no addition alteration or substitution of these terms will bind the Seller or form part of any Order unless they are expressly accepted in writing by a person authorised to sign on the Seller's behalf.

2. Specification
All goods supplied by the Seller shall be in accordance with:

1. The current edition of the relevant Product Description information as published from time to time by the Seller on the Seller's website; and
2. Those further specifications or descriptions (if any) expressly listed or set out on the face of the Order. No other specification, descriptive material, written or oral representation, correspondence or statement, promotional or sales literature shall form part of or be incorporated by reference into the Order.

3. Acceptance

1. All product display pictures are for illustration purpose only.
2. The Purchaser shall be deemed to have accepted all goods upon their delivery by the Seller to the address specified in the Order.

4. Delivery and Risk

1. Unless otherwise stated in the Order, the price quoted includes delivery to the address specified in the Order, provided that the Seller reserves the right to make an additional charge to cover any increase in transport costs occurring before the date of delivery.
2. Any time or date for delivery given by the Seller is given in good faith, but is an estimate only.
3. Risk in the goods shall pass to the Purchaser upon delivery.

1. The Seller warrants that (except in relation to intellectual property rights of third parties as referred to in Condition 5.3) the Seller has good title to the goods and that (pursuant to s.12(3) of the Sale of Goods Act 1979) it will transfer such title as it may have in the goods to the Purchaser pursuant to Condition 5.5.
2. The Seller warrants that it is not aware of any actual or alleged infringements of any intellectual property rights of third parties which relate to the goods other than those (if any) which the Seller has disclosed to the Purchaser prior to acceptance of the Order.
3. The Seller shall have no liability to the Purchaser (other than as provided in Condition 10) in the event that the goods to be supplied under the Order infringe any intellectual property rights of a third party (including without limitation by reason of their possession, sale or use, whether alone or in association or combination with any other goods); the Seller gives no warranty that the goods to be supplied under the Order will not infringe as aforesaid, and all conditions, warranties, stipulations or other statements whatsoever relating to such infringement or alleged infringement (if any), whether express or implied, by statute, at common law or otherwise howsoever, are hereby excluded.
4. Unless otherwise stated in the Order, payment of the price of the goods comprised in each consignment delivered pursuant to an Order shall be paid in advance before the goods are dispatched to the Seller.
5. Title to the goods comprised in each consignment shall not pass to the Purchaser until the Purchaser has paid their price to the Seller.

6. Storage

1. If the Seller shall be unable, through circumstances beyond its control (including without limitation lack of shipping instructions from the Purchaser), to deliver the goods within 14 days after notification to the Purchaser or its agent that the goods are ready for delivery, the Seller shall be entitled to arrange storage on behalf of the Purchaser, whereupon delivery shall be deemed to have taken place, all risk in the goods shall pass to the Purchaser, and delivery to the Purchaser of the relevant warehouse receipt shall be deemed to be delivery of the goods for the purposes of Condition 4. All charges incurred by the Seller for storage or insurance shall be paid by the Purchaser on demand and prior to the Seller providing access to the Purchaser to collect of the goods.

7. Damage in Transit

1. The seller will replace free of charge any goods proved to the Seller's satisfaction to have been damaged in transit provided that within 24 hours after delivery both the Seller and the carriers have received from the Purchaser notification in writing of the occurrence of the damage and also, if and so far as practicable, of its nature and extent.

1. The Seller shall not be under any liability for any failure to perform any of its obligations under the Order due to Force Majeure. Following notification by the Seller to the Purchaser of such cause, the Seller shall be allowed a reasonable extension of time for the performance of its obligations.
2. For the purposes of this Condition, 'Force Majeure' means fire, explosion, flood, lightning, Act of God, act of terrorism, war, rebellion, riot, sabotage, or official strike or similar official labour dispute, or events or circumstances outside the reasonable control of the party affected thereby.

1. For goods which bear one of the Seller's trade marks, the Seller grants the following guarantee:

2. The Seller's liability under this Condition shall (subject to Condition 14) be to the exclusion of all other liability to the Purchaser whether contractual, tortuous or otherwise for defects in the goods or for any loss or damage to or caused by the goods, and (subject to Condition 14) all other conditions, warranties, stipulations or other statements whatsoever concerning the goods, whether express or implied, by statute, at common law or otherwise howsoever, are hereby excluded; in particular (but without limitation of the foregoing) the Seller grants no warranties regarding the fitness for purpose, performance, use, nature or quality of the goods, whether express or implied, by statute, at common law or otherwise howsoever.
3. In respect of all goods manufactured and supplied to the Seller by third parties the Seller will pass on to the Purchaser (in so far as possible) the benefit of any warranty given to the Seller by such third parties and will (on request) supply to the Purchaser details of the terms and conditions of such warranty and copies of any relevant product information sheets, technical data sheets or product leaflets issued by such third parties and the Purchaser shall be solely responsible to the entire exclusion of the Seller for complying with all of these.

10. Intellectual Property Rights

1. In the event that any claim is made against the Purchaser for infringement of Intellectual Property Rights arising directly from the use or supply by the Purchaser of the goods, the Seller at its own expense shall conduct any ensuing litigation and all negotiations for a settlement of the claim. The Seller will bear the costs of any payment (either by way of a lump sum or a continuing royalty payment) made in settlement, or as a result of an award in a judgment against the Seller in the event of litigation.
2. The benefit of Condition 10.1 is granted to the Purchaser by the Seller only in the event that the Purchaser shall give the Seller the earliest possible notice in writing of any such claim being made or action threatened or brought against it, shall make no admission of liability or take any other action in connection therewith, shall permit the Seller to have the conduct of the claim pursuant to Condition 10.1, and shall (at the Seller's expense) give all reasonable information, co-operation and assistance to the Seller (including without limitation lending its name to proceedings) in relation to the conduct of the claim. In addition, if it is made a condition of any settlement made by the Seller, or judgment awarded against the Purchaser, pursuant to Condition 10.1, the Purchaser shall return or destroy, as applicable, all infringing goods still under its control subject to a refund by the Seller of any payment for such goods already made less a reasonable allowance for depreciation of the goods by reason of their use (if any) by the Purchaser prior to their return or destruction as aforesaid.
3. The provisions of Condition 10.1 shall not apply to any infringement caused by the Seller having followed a design or instruction furnished or given by the Purchaser nor to any use of the goods in a manner or for a purpose which shall have been specifically prohibited in writing by the Seller, nor to any infringement which is due to the use of such goods in association or combination with any other product.
4. The benefit of Condition 10.1 shall not be available to the Purchaser where it installs software that has not expressly been approved and authorised as suitable for use on the goods.
5. Any design or instruction furnished or given by the Purchaser shall not be such as will cause the Seller to infringe any intellectual property rights.
6. For the purposes of this Condition, the capitalised term 'Intellectual Property Rights' means Patents, Registered Designs, Unregistered Designs, Registered Trademarks and Copyright only, having effect in the United Kingdom.
7. The foregoing states the Seller's entire liability to the Purchaser and the Purchaser's sole and exclusive remedies against the Supplier in connection with claims based on or resulting from the infringement of intellectual property rights, of any kind whatsoever, of third parties.

11. Confidentiality

1. Both the Seller and the Purchaser shall each keep confidential and shall not without the prior consent in writing of the other disclose to any third party any technical or commercial information which it has acquired from the other as a result of discussions, negotiations and other communications between them relating to the goods and the Order.

1. Subject to Condition 14, and notwithstanding anything contained in these Conditions (other than Condition 14) or the Order, in no circumstances shall the Seller be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof (i) for any loss of profit, business, contracts, revenues, or anticipated savings, or (ii) for any special indirect or consequential damage of any nature whatsoever.

1. Subject to Condition 14, and notwithstanding anything contained in these Conditions (other than Condition 14) or the Order, the Seller's liability to the Purchaser in respect of the Order, in contract, tort (including negligence or breach of statutory duty) or howsoever otherwise arising, shall be limited to 50 per cent of the price of the goods specified in the Order the price of the goods specified in the Order or £1,000 whichever is the greater.
2. The Seller has priced its products based on these limitations of liability.
3. The Seller makes the goods available to you on condition that the goods are being purchased for resale and not for your own personal use.

1. If and to the extent that s 6 and/or s 7(3A) of the Unfair Contract Terms Act 1977 applies to the Order, no provision of these terms and conditions shall operate or be construed to operate so as to exclude or restrict the liability of the Seller for breach of the express warranties contained in Condition 5, or for breach of the applicable warranties as to title and quiet possession implied into the terms and conditions of the Order by s 12(3) of the Sale of Goods Act 1979.
2. Where the Purchaser is a natural person and if and to the extent that s 2(1) of the Unfair Contract Terms Act 1977 applies to the Order, nothing in these terms and conditions shall operate or be construed to operate so as to exclude or restrict the liability of the Seller for death or personal injury caused to the Purchaser by reason of the negligence of the Seller or of its servants, employees or agents.
3. No provision of these terms and conditions shall have effect or operate so as to exclude any liability of one of the parties in respect of fraud or a fraudulent misrepresentation made by that party to the other, or to restrict or exclude any remedy which the other party may have in respect of such fraud or fraudulent misrepresentation.
4. You agree to the terms of our Privacy Policy.
5. We may change our Terms of Business and Privacy Policy from time to time on 14 days' notice to you.

15. Applicable law

1. The Order shall be considered a contract made in England and shall be governed in all respects by the law of England and the parties agree to submit to the exclusive jurisdiction of the English courts. 

16. WEEE "Waste Electrical and Electronic Equipment" POLICY What exactly is WEEE? The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.  The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.  " Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. " Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Skywonder is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Customers wishing to return a WEEE item should do so within 28 days of purchasing their new item, and pay for any costs incurred in returning the WEEE item to the following address: Shopmassive Ltd Hollinwood Business Centre Albert Street Oldham Ol8 3QL Alternatively you may take the WEEE item to a designated Collection facility for disposal, this is a public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.

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